How do I choose the right product for me?

Every product comes with a detailed description to help you make your choice.

Since every skin type has different needs, you can also check our dedicated skincare FAQ, which provides additional information on skin types and tips for use. Visit the FAQ section on www.infinisoap.com.

Are the soaps really made in France?

Yes, our handcrafted soaps are made in France using minimalist formulas and carefully selected natural ingredients.

How does the Ritual Pack work?

Choose your 100g soap from the infinisoap collection, then select the accessories to complement your routine: Magnetic Soap Holder, Soap Saver Net & Mini Suction Cup Hook, or the complete Ritual.

Can I choose the color of my Soap Saver Net?

The color is selected from our available options (unbleached, black, navy blue, pink, or light green) based on stock availability when your order is prepared.

How do I place an order?

Our online store is open 24/7. Select your items, add them to your cart, and follow the checkout and payment steps. A confirmation email will be sent to you once your order is validated.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email with a tracking link allowing you to follow your parcel's journey until delivery.

Can I modify or cancel my order?

To modify or cancel your order, contact us as soon as possible by email at: contact@infinisoap.com.

Modification or cancellation cannot be guaranteed if the order has already been prepared or shipped.

What payment methods are accepted?

You can pay for your order by credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, or in installments with Klarna and Alma.

Payments are fully secured via Stripe and PayPal.

What are the delivery times and shipping options?

Your order is dispatched within 24 to 48 hours (business days). Delivery time then depends on the chosen shipping method and is displayed at checkout.

How are shipping costs calculated?

Shipping fees vary based on package weight, destination, and selected carrier. They are clearly indicated in your cart before payment confirmation.

Do you ship outside of France?

Yes. Infinisoap delivers across Europe. Available destinations, shipping costs, and delivery times are displayed during checkout.

What should I do if my package is damaged?

If your package shows signs of damage upon delivery, notify the carrier immediately and file the necessary reservations.

Take clear photos of the damaged package and items. Then contact infinisoap as soon as possible at contact@infinisoap.com so we can provide a suitable solution.

Can I return my order if I change my mind?

Yes. You have 14 days from the receipt of your order to exercise your right of withdrawal.

Items must be returned unused and in their original packaging. Return shipping costs are your responsibility.

Infinisoap undertakes to refund the buyer within a maximum of 14 days following receipt of the withdrawal request. However, in accordance with legal regulations, this refund may be deferred until the items are received back or proof of shipment is provided.

Do you have a loyalty program?

Yes. Discover the full details and conditions of our loyalty program here: Discover the loyalty program.

Do you offer special deals?

Discover our selection of infinisoap Packs, designed to help you explore our skincare line, build your routine, and enjoy exclusive savings.

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